While trying to log in to your account, you might come across a situation when you see ‘Roku account suspended‘ on your screen. There could be several reasons why you are facing this issue again and again even after typing the correct login credentials.
So, in this particular article, we shall be highlighting some of the major reasons behind this issue and what steps you can take to recover your suspended Roku account.
Reasons why your Roku account suspended
According to the streaming policy of Roku, in case you do not use your Roku account for a period of 6 months, then your account is subject to get suspended. Roku uses this policy specifically because it does not wish to send updates to those users who are no longer using Roku.
If you continuously input the wrong password for your account or someone else tries to log in to your account by using an incorrect password more than 5 times, then your account shall get suspended. In case your account gets suspended because of these reasons, you may try to log in after 24 days.
Incomplete account verification
In case a user has not completed the account verification process, which is however quite necessary to continue using Roku services, then also your Roku account will get suspended.
Outdated payment method
In case you are seeing an error message ‘Roku account suspended’ when you are able to log in successfully, then this might be happening because of the outdated payment method added to your account.
Ways to Recover your Roku Account
Do frequent logins
In case you do not want to see this message in the future, then you must log in to your Roku account frequently. This will keep your account active and will restrict it from further account suspension.
Reset your password
In case you are unable to log in to your account with which you usually log in, then you must reset your password immediately as somebody might be trying to hack your account. For this, click on the ‘Forgot password’ link available on the log-in portal.
Verify your email
To continue using Roku services, you must verify your account email by completing the necessary steps. To verify your account:
- Open the ‘Settings’ menu of Roku.
- On the Settings page, you will see an option to verify your account.
- To verify your account, click on that option.
- Enter your Roku password, when prompted.
Update your payment method
To continue using the in-app purchase services, you must keep the details of your payment method or credit card updated. Make sure you add the details of a valid credit card in the ‘Payments’ section. This will reactivate your account immediately.
In today’s post, we have discussed some of the probable reasons behind Roku account suspension along with the ways to recover or reactivate your account. However, if you haven’t found these details helpful, then you must explore other articles on the web to get hold of your Roku account once again.
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